You can simply pay afterwards via invoice*. Do you prefer to pay immediately when placing your order? With us you can easily and safely pay online with iDeal, MasterCard, Visa, Paypal or Bancontact. Choose your preferred payment method at checkout.

*FDS Promotions may ask you to pay in advance in case of suspected fraud or if your credit limit is too low. This normally only applies to a first order.

We aim to have your quote within 24 hours (excluding weekends) so that you can quickly decide on the follow-up steps of your project. Once the request for a quote has been sent, our experts will be eager to find the best prices for your chosen product(s). You will also receive information on delivery times etc. However, if you have any questions about your offer or its status, please do not hesitate to contact us. We are ready to help you and answer your questions. That's a load off your heart, right?

That's perfectly fine, a product sometimes looks much better in real life than in pictures. Therefore we understand if you want to hold it or compare the colour. Please note that samples are always unprinted. For samples, we charge the unit price of the product together with shipping costs. These costs will be credited if you decide to place an order for this item.

You can cancel your order free of charge at any time as long as production has not yet started. Production starts after you have approved the digital proof. Once production has started, the order can no longer be cancelled and is final.

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If you wish to order a different number or colour of the product, this can still be changed as long as production has not yet started and provided there is sufficient stock of the other colour. Production will start after you have approved the digital proof. If you wish to order more or less than originally communicated, a new price will be discussed with you based on your chosen quantity. This is also subject to whether or not the order is in production and there is enough stock.

Your order is final once you have approved the digital proof. After this your order goes into production and you can no longer cancel it. If you do change your mind, you can cancel your approval at any time free of charge.

Another benefit of your customer account. In your quotation and order overview, you can see the status of your quotations and orders at a glance. For example, you can see if you still need to approve proofs or which orders have already been delivered.

Once your order has been placed you will be directed to the confirmation page and you will also receive a confirmation e-mail at the e-mail address you provided. Always check your spam folder. If not, please contact us via +32 11 66 84 40.

The structure of your price consists (usually) of 4 parts. You have the unit price of the chosen product, which depends on the number you buy. If desired, you can print the product. In that case, you pay for the materials used. In order to print, machines are needed, which have to be set up per colour and per position. Hence you pay a setup fee per colour or per position. Finally, for orders smaller than €500, you pay a fixed shipping cost. All our prices exclude VAT.

We do not discriminate, everyone is welcome to place an order at FDS Promotions. However, please note that all prices shown on the website are excluding 21% VAT. Also, you should always purchase the minimum quantity of a product.

The Auvibel tax is a fee levied in Belgium only on devices and media on which copyright-protected works can be copied, such as smartphones, tablets, CDs, DVDs, USB sticks and external hard disks. This fee is collected by Auvibel, a copyright organisation representing the interests of rights holders.

The Auvibel fee is intended to compensate for making copies of protected works for private use. The idea behind this fee is that authors and other rights holders should receive reasonable compensation for the use of their works, including when these works are copied for personal use. The proceeds of the Auvibel tax are distributed to rights holders based on their share of the total repertoire.

The amount of the Auvibel tax varies depending on the device or carrier. For example, the fee for a smartphone is lower than that for an external hard disk, because the storage capacity of an external hard disk is much larger and can therefore hold more copies of protected works.

Absolutely! At FDS Promotions, quote requests are always free and zunder obligation. We understand that exploring different options is an important part of the decision-making process. This is why we offer our quotes without any obligation to purchase. Our aim is to give you aclear picture of our services and prices. If you have any questions about the offer or need additional information, we are always ready to help you.

Homeworking has become the norm over the past year. According to various sources, this seems to be largely present in the future too. Hence, we make it possible to deliver packages and corporate gifts to your staff's home addresses.

How do we proceed?

1.  You supply an Excel file with all the home addresses (we will provide you with the template).
2.  We pack the boxes, stick the labels and transfer the boxes to the parcel services
3.  The external parcel services deliver your order to the addresses you specify

So a home delivery is a collaboration between three parties: you as the customer, us as the seller and the delivery services. For the delivery, FDS Promotions is only intermediary.

Responsibility

We cannot ignore it, due to the corona crisis, more and more online purchases are taking place. This puts an extra burden on parcel services. We know from experience that parcel services are also extremely busy during the holidays. FDS Promotions offers this service to give you, the customer, the opportunity to deliver a business gift or Christmas parcel to your staff and business relations. However, the risks and responsibilities of the home delivery lie entirely with you as the client. Think of damage, breakage, late deliveries, etc. FDS Promotions cannot be held liable in any of these cases.

Costs of home delivery

. The service we offer relieves you of a lot of worries. Once you have submitted the Excel file with the addresses, it is up to us. We will prepare the parcels/boxes for shipment and arrange transport with the parcel services. You do not have to do anything else. Home delivery is only possible in Belgium and the Netherlands, exceptions can sometimes be made.

Letterbox model from €6.95 ex vat per parcel

Box from €8.95 ex vat per parcel

Costs for home delivery in the Netherlands:

• Letterbox model from €8.95 ex vat per parcel
• Box from €10,95 ex vat per parcel

Printed and personalised items unfortunately cannot be returned. If you are not satisfied with the delivered items you can best submit a complaint, we will then look together with you for an appropriate solution. Unprinted items may be returned within 14 days of receipt provided they meet the following conditions*: 

-   Written agreement with an FDS employee
-    The products are in the original packaging
-    The products are in their original condition

*The return costs should be borne by yourself as a customer
 

It is always a good idea to include your deadline with your order and quote. We always look for a suitable solution and if necessary we will even offer a suitable alternative. We can also offer rush delivery at an additional cost, which often speeds up delivery by at least 1 working day.

What works best for us is to choose a fixed delivery date, that way you will never be surprised. This is standard at 2 weeks after approval of the proof for printed items. However, some items can be delivered within e.g. 5 working days after approval. We always state the expected delivery time in offers and order confirmations. If you have a deadline or concrete delivery date in mind, do not hesitate to contact us. We will always see what is possible.

For Christmas and other packages we recommend 2-3 weeks. Because we depend on the delivery of goods, we can only pack your parcel once everything is there. If you have a deadline or concrete delivery date in mind, do not hesitate to contact us. We will not hesitate to go the extra mile to meet your deadline.

Yes, for an additional charge you can have your order delivered to different addresses. If you wish to do so, please contact a member of staff before placing your order.

You can always track these in your customer account under 'Orders'. The order always gets a label with a status attached. Once your order has been dispatched you will also receive a track & trace number via e-mail so that you can follow the order closely.

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